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Stack Garth | Brandon | Durham | DH7 8SJ | telephone 0191 378 2099

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Care Quality Commission

Updated 17 March 2016
Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Brandon Lane Surgery on 16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw some areas of outstanding practice:

  • The practice engaged with the local foodbank and clothes bank and had participated in fundraising for local charities. They had a health awareness display in the local supermarket.
  • The practice had engaged with the local school and provided flyers to increase awareness in the flu vaccination for young people and children. This had led to an increase in the uptake of flu vaccinations in this group.

The area where the provider should make improvement is:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.

Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice